Frequently Asked Questions

1. How do I know what my final price will be for a service visit? Your base rate is determined by the specific size of your lot as verified through official property or realtor records. However, your final per-visit price can vary depending on your location, any overgrowth, or the overall complexity of the terrain. We will always clarify your rate with you before locking it in.

2. What happens if I need to change or cancel my scheduled appointment? Appointments are subject to general routing availability. If you need to reschedule or cancel, you must give us proper advance notice. Failure to notify us within our required timeframe will result in a 50% late cancellation charge added directly to your bill.

3. Are there any items or preparations required on my end before the crew arrives? Yes. To ensure safety and efficiency, clients are responsible for completely clearing the service area. This includes moving vehicles out of the way, unlocking necessary gates, securing all pets, and removing all personal items, yard decorations, toys, or potential obstacles before our arrival.

4. How are service issues, property concerns, or damage claims handled? We document properties thoroughly using photos before and after our work. If you have any concerns regarding service quality, behavioral issues, or potential property damage, you must submit a detailed report directly to our office within our strict reporting windows so management can investigate.

5. What payment methods do you accept, and when is my payment due? We accept various electronic and physical payment methods, including cash, checks, and major mobile payment apps, though we do not accept credit cards at this time. Payments must remain current according to your specific account structure (such as pay-as-you-go, fixed contracts, or commercial terms) to maintain your spot on our route and avoid automatic late fees.

6. Do you require any property or identity verification before scheduling? To prevent industry fraud and unauthorized bookings on rental or listed properties, we cross-reference new requests with public appraiser records. Under certain circumstances—such as out-of-area owners or independent tenant requests—we may require basic documentation to verify your right to authorize service before we can add you to the route.

7. Can I request custom cutting heights or special handling for my lawn debris? Our standard service operates at a healthy height for your turf and does not include clipping collection or bagging. Custom requests, such as cutting the grass lower or physically hauling organic debris off the property, are treated as premium adjustments or add-ons and will incur extra fees.

8. How do your long-term service contracts work? For clients seeking custom scheduling frequencies or locked-in multi-month benefits, we offer structured 3, 6, and 12-month agreements. These agreements provide various tiered incentives, such as priority scheduling or seasonal discounts, and require a formal 30-day notice period if you choose to terminate.

9. What are your policies regarding hazardous conditions like stinging insects? Crew safety is our top priority. If our team encounters active hazards on your property, such as wasp or bee nests, they will temporarily pause work for safety. We will treat the active nest to neutralize the hazard for a standard fee, or you may choose to have us leave that specific area unserviced until it is cleared.

10. What are the rules and restrictions for your secondary delivery services? We offer independent delivery and logistics for specific large items within our service area. Clients are strictly responsible for measuring access points ahead of time, as items that do not fit indoors will be left in a safe exterior location. For employee safety, our crew is required to wear full protective gear at all times during a delivery.